Outsourcing technical content services may be a smart move for your business. However, working with your agency to develop a proper technical content strategy is even smarter. The real question that most businesses have is how to determine and evaluate the technical writing delivered to meet business requirements.
High-quality content must have some markers or criteria through which developers can estimate the quality. Some businesses may use production metrics such as the number of pages or the hours it took. However, these businesses forget that the purpose of technical documentation is to close the chasm between the business and its customers.