We address the pain points above by giving you access to a technical marketing team consisting of a technical copywriter, a visual designer with training in technical concepts, a project manager, and a marketing strategist. The team walks you through the following process phases:
- Audit + plan
We audit your existing ad accounts to understand opportunities for improvement. Unlike other agencies, we not only look at the data of past ad performance, but also look deeper into your (technical) customer base and try to identify any mismatches between your existing ads and your ideal customer profile.
This enables us to offer suggestions that are specific to your product or service within the context of the technical audience that you’re trying to reach.
If necessary, we also perform an audit of your analytics and tracking setup to make sure you’re taking advantage of the data available from the ad platforms.
At the end of the audit, we propose a few options for addressing the opportunities and discuss them with you.
- Audience, messaging, and key phrase research
A key factor for a successful ad campaign is the “ad-audience fit.” This fit works differently in search vs. social media advertising.
In social media ads, the way to achieve fit is to offer a solution for a pain point that the prospects have, yet might not know how to search for, or where the audience might not trust search results sufficiently. Our task is to clarify the pains through audience research and customer interviews, and discover unique angles we can use to get attention and position your solution as an interesting option to consider.
In paid search ads, the way to achieve ad-audience fit is to understand the search intent behind each key phrase and fulfill that intent better than any other results on the search results page, while ensuring that we can drive each visitor to a meaningful outcome — both for the visitor and for you. Our task is to identify search phrases that suggest that the searcher might be an ideal customer, and to identify concrete messaging that will resonate with them for a particular search.
- Campaign brief(s) and setup
Based on the plan, we start creating individual campaign briefs, including ad budgets and timelines, targeting options, ad creatives, and supporting information. We share the briefs with you for signoff. This has two purposes:
I - so that you and your team have a chance to provide feedback on ads from the subject matter expertise standpoint — adding nuance on phrasing, visual concepts that might resonate better with your customers, etc.
II - to keep you up to date on what exactly is happening with the ad campaigns, in case you need to align other marketing activities with them.
Once we have signoff, we set up the campaigns on Google Ads, LinkedIn Ads, or other platforms and start running them.
- Ongoing campaign adjustment, new creatives, and reporting
Once the campaigns are running, we send you regular reports on their performance and correlate ad metrics with relevant activity within your product or service that we’re looking to drive.
Frequently, we see opportunities for improvement on a weekly basis as we learn more about which ads resonate. We then continue iterating on creatives on the cadence that’s required to make continuous progress.